Skip to main content. Enter the key words you want to ask for help. A dialog will open as you type your search terms. Enter your search term to display live search results. Use TAB key to navigate results. Under Send a refund, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount.
Choose the return reasons when this rule will apply. In response to caddiesandmore4you. The definition of insanity is doing the same thing over and over again and expecting a different result.
Message 6 of In response to hondamedic. Good question. Message 7 of In response to mintrobmint. Message 8 of In response to yzingerr It will make a lot of buyers pause before bidding on your item! All my listings say that I accept returns, buyer pays return shipping. Message 9 of It means no returns for buyer's remorse.
Message 10 of Message 11 of Message 12 of In response to csbeamac. Wow CSB, thanks for sharing. Ebay is walking that fine line too Message 13 of Stats wats movie cast. Message 14 of In response to jacklynstreasure. Everything old, is new again Message 15 of Post Reply. Preview Exit Preview. Additional options Associated Products. Most people would see they are protected from poor listings, bad selling practices, and just general bad listings by Ebay themselves.
So does offering returns really benefit the seller anymore? Will people still purchase an item with no returns allowed? A quick note before our discussion about Ebay Buyer Protection. So for this article, I decided to go through the pros and cons of offering free shipping with a very fine toothed comb, and then do a little bit of Ebay research to help us make an informed decision about offering it. First off, one would think that offering returns allows a buyer to feel a little better about the purchase.
I think this definitely makes a big difference if the item is priced a little higher than market value in a Buy it Now BIN listing. If the item has something slightly wrong with it, I think this matters a lot more as well.
For example, I chose to offer returns on an item I was selling where the box had been damaged and the minifigures had been pilfered. Another plus would be Ebay's filtering system. I don't have a direct access method to all of Ebay's internal data, but I would assume there are some buyers who filter out any items that don't allow returns or otherwise it wouldn't be there. Think about it in this manner: Let's say you got big time burned on an Ebay purchase because the listing was misleading and you didn't read it closely enough An example: I was buying a Lawn Mower bag system for my Lawn Mower which includes a bag and the frame to hold it on the mower.
I purchased it and was disappointed. You would think that there is a good chance if this buyer purchases something again, especially a very expensive retired Lego set, that they would possibly filter out any listings that don't accept returns so that they are not burned again. Offering returns does also make you look very professional.
You generally, you probably assume there is a reason they don't allow them. One pretty obvious con to offering returns is the fact that you, the seller, can get burned by a buyer. If you offer returns, the buyer can ask for a return and be fairly justified to Ebay even though you made it completely obvious in the listing that the item didn't include this.
Unfortunately offering returns sometimes protects the buyer further than Ebay protects them from their own buying stupidity. From my anecdote in the last section, that seller did offer returns, but after speaking with him I felt he made the error in the listing without any malice and his price was still relatively good for the bag, so I didn't return it.
I hate when buyer's do this so I didn't want to even come close to being one of those. Another implied con from our pros above is that your listing could be filtered out in an Ebay search. We don't know how many people click these, but I think especially if you are selling a Lego set that hundreds of others are as well, a buyer may look more and more to find the perfect listing.
Because Ebay offers that check box right over on the left side, this is a very easy way for a buyer to just quickly filter down listings to find the best one to buy. If you are selling a very rare Lego set, I doubt this matters near as much.
Another big one people forget is Buyer Fraud. I have had this happen before and it is something that a lot of people don't even think about. Here is the situation: A buyer purchases an item from you and then comes up with a legitimate reason to return it or legitimate enough in Ebay's eyes to return it.
They then deny the free shipping label from Ebay buyer protection or they ask for the refund and return outside of the normal case system and ask the seller if they can return it and they would pay free shipping. I unfortunately just had a family problem and will need to return this item as we are very strapped for money. In this case, the seller will feel bad for them and allow them to return the item because they are not really out anything but the shipping and don't want negative feedback.
Unfortunately what actually ends up happening is the buyer never sends the item back. The seller has already refunded the money to them because they needed it, but the item is never received. Eventually the seller has nothing to prove they never got it and the seller is out.
I have had this happen twice to me and have had to change my practices accordingly luckily it was two very cheap items so I was not too concerned. Price of doing business.
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